Support & Maintenance Services: Should You Hire a Company or Build an In-House Team?
If you are a business owner, we are sure you are constantly torn between two choices: whether to hire in-house staff or outsource. Well, this concern deserves all your time and attention as hiring the right resource primarily decides the course of your business’s scale and performance. When budget constraints and AI-powered tools compel you to make do with whatever is available in-house, pause and think about the consequences of this decision. An agency offering support and maintenance services is not just an alternative, but it can prove to be a real asset for your business. The right It support company in Delhi can be a strategic partner, a trusted advisor and an experienced mentor for your business.
Let us understand how you can evaluate each option and make an informed decision.
Evaluating your business stage and core needs
Before you jump to the decision of hiring an agency or building an in-house team, you first need to assess the phase of your business, as that largely determines the strategic outcome of your choice. In the ideation or early product development stage, time and capital are both limited. You are required to concentrate on MVPs, product prototypes, market research, etc. At this stage, it is wise to get access to specialists by hiring support and maintenance services.
Once the company gains traction and can build momentum with the brand, for long-term commitment, the company may work with the idea of hiring a specialised in- house team.
Having said that, one of the biggest misconceptions in the market is that outsourcing makes sense only when you are looking at cost-cutting solutions. In fact, outsourcing may sometimes be more costly. It is all about the skills you want to access. An It solutions agency in Delhi might be able to offer customised web development, digital marketing, cybersecurity, network infrastructure and cloud solutions that might not be an in-house team’s cup of tea.
Services that can be outsourced
- Annual AMC of IT infrastructure: The company’s hardware, software and network from the crux of all the operations. Regular issues with any of these verticals can not only consume the owner’s time and money but also end up disturbing the entire functioning of the company. Hiring an It support company in Delhi for AMC of IT infrastructure would mean that all year round, you get consistent and smooth operations of the IT environment, which minimises downtime. Proactive support, quick response time and access to specialised knowledge can help the core business team concentrate all their time and energy on running the business rather than dealing with IT hiccups.
- App maintenance: After its initial launch, an App needs constant support and upkeep, which might be taxing for an in-house team. Hiring an agency for the same can ensure bug fixing, performance optimisation, security enhancement, emergency support and preventive maintenance. An app also needs to be regularly enhanced with new features and functionalities. A dedicated company can offer feature expansions, platform compatibility updates, UI/UX design services enhancements and constant monitoring and support. A thriving and hassle-free app can be a real asset for your business.
- Custom Software Maintenance: Custom software is a bespoke software solution that is designed specifically for a particular organisation or individual rather than the mass market. Custom software requires regular support, maintenance, modifications and enhancements. Hiring an It solutions agency in Delhi for customer software maintenance will help the business run smoothly. A dedicated team can be proactively involved in monitoring and regularly updating custom software. Solutions agency
can be responsible for bug fixes, along with incorporating user feedback to improve functionality, scalability, and overall productivity, ultimately
extending the software’s lifespan and value. - Social Media Marketing: Social media is one sector that is constantly buzzing with new trends, features and tools. What’s buzzing today will be a total dud tomorrow, and some new ideas will take over. Outsourcing social media marketing can work wonders for your business, as you can have access to specialised expertise and tools while saving cost and time to invest in core operations.
- Website Maintenance: A company’s website is its true asset, and also its signature of the brand. If the website is outdated, customers don’t tend to get inclined towards the brand. An up-to-date website with the latest tools and technology attracts customers as it speaks of the brand’s constant evolution. Outsourcing website maintenance to an It support company in Delhi can help enhance security, improve performance, save time and resources and help the team concentrate on core business operations.
Why hiring an agency is more than just outsourcing work
- Experience that can be your true asset and support: As a business owner, you must understand that there isn’t a meaner yet more effective teacher than experience. Hiring an agency simply means that you get to learn from their knowledge rather than starting from scratch yourself. By hiring an agency, you are not just paying for tools, technology, deliverables, campaigns and strategies; you are actually gaining exposure to their learnings and growth curve.
- A fresh perspective on problem-solving: As a business owner, you indeed understand your business the best, but sometimes that might also mean that you can get stuck. Hiring support and maintenance services can help bring a fresh perspective to your business as well as improve your problem-solving approach. An agency can help you understand the customer’s perspective and how you can align your brand more coherently with the customer’s needs and demands.
- A partner in your business journey: An agency can help fill the gaps that you or your team might not be noticing. An agency can help you address blind spots, whether your business is facing operational inefficiencies, misaligned goals or outdated customer strategies. An agency can understand your perspective as well as take you closer to the customer’s perspective by bringing in a third party’s point of view.
- ROI guaranteed: By working with an agency, you gain a partner, you gain a fresh set of ideas, you gain new perspectives, and you gain return on your investment. The transfer of knowledge is the most precious aspect of working with an agency, and that is what guarantees ROI. Your business might be new, but your agency might be armed with the experience of working with 50-plus or 100-plus clients in the past. And once you associate with an agency, all that knowledge and all that experience, along with all the learnings, become yours. Now that AI has advanced, some business owners tend to avoid hiring an agency and try to run some basic operations with the help of AI, but that might end up negatively impacting the business. AI is a basic and general tool that provides prototype
solutions without any in-depth understanding of your business. - A trusted Ally: Every business goes through challenges, and it becomes difficult to maintain each department during times of crisis. If you hire an It solutions agency in Delhi, you can be assured that while your team is hustling, the support and maintenance department is not getting ignored, and in fact, it is gearing up to support the business operations with complete efficiency.
Many businesses combine in-house teams with agency partnerships to leverage the benefits of both models. The departments that, as a business owner, you feel should be within your control and be in-house, and other strategic departments can be outsourced to an agency that works as a partner supporting your business operations. The hybrid models work best for organisations that have surpassed the initial phase and are aiming for scalability and expansion while still hustling to strengthen the foundation of the business.
Why its worth the investment
An agency can be a true mentor for your business. Whether hiring an agency costs less than in-house hiring or more than in-house hiring depends entirely on the services that are at stake and the quality of services that you seek. Still, hiring an agency would prove to be profitable because the authentic value lies in the way an agency augments your team, shares its knowledge, provides a platform for you to thrive on and helps you navigate through challenges. In this world of bustling competition, instead of building from scratch and gaining expertise, it is better to acquire expertise in the form of an agency and then let your business thrive with the best of knowledge and resources. So if you are still struggling with the question of whether to hire a company or build an in-house team, ponder whether you can afford to lose out on all the experience and expertise.
For outsourcing support and maintenance services, we at EiSolutions are always geared up to work as an ongoing asset for your company. Whether it is annual maintenance of the IT infrastructure, IT issues, or providing tailored AMC plans for custom software and IT tools, we are always at the forefront, brimming with zest to team up with private companies, start-ups, and even government institutions. We have worked with 60-plus private companies and government departments, and our expertise remains unmatched in the market.